How we evaluate and rate casinos

On this page, we explain how Casino Frog evaluates and rates online casinos. It’s a long process consisting of many carefully thought-out steps. Our experts look at key features such as security, promotional offers and more – as objectively as possible.

Our goal with this article is to offer a complete walkthrough of why we recommend the casino sites found on Casino Frog.

Our rating process

When we examine an online casino we take a hard look at every part of it. This is to ensure we only provide you with high-quality and licensed sites.

Listed below is the framework we use to determine whether or not a casino site deserves a spot on Casino Frog.


As you are probably looking to play with real money, you want the casino to be as safe as possible. That’s why we hold security high on our list of priorities when we review casino operators. In other words, you won’t see any site with poor security or protection listed at


A proper gambling licence is a necessity before we can even begin to consider recommending a site. Having a licence tells you that the site in question operates legally and can, in most cases, be trusted. There are many authorities we view as reliable – some of them being eCOGRA, Malta Gaming Authority, UK Gambling Commission and Gibraltar Regulatory Authority.


Casino bonuses play a significant role in decision making for avid players. A lucrative bonus can indeed give your online casino experience a running start. However, a lot of players seem to overlook the wagering requirements attached to bonus offers. What our testers do is make sure you don’t sign up for a bonus that has unfair terms.


We believe that a wide range of slots along with other types of casino games makes for an overall better experience. You’ll often have the option to test new games for free if you’re not ready to spend any of your own money. We always try the real money mode to make sure we’re not endorsing a casino we wouldn’t enjoy ourselves.

Customer Service

Another important part of our rating process is customer service. What we look for here is mainly response time and how one can get in touch with the support team. Also, as you might run into problems at an inconvenient time, the customer service should preferably be open 24/7. Otherwise, you risk not having your concern resolved straight away.

Banking Options

In addition to the factors stated above, online casinos also need to have proper banking options in place. Players won’t settle for slow and inefficient transactions. Deposits should be instant and we expect payouts not to take more than a couple of business days. Therefore, it’s absolutely essential for any casino site to offer safe and fast payment methods.


There are quite a few bad actors out there that you might want to avoid. To do so you must first know how to identify them. One way to figure out whether casino sites are acting in bad faith is by seeing what other players are writing about them. We check for serious customer feedback and criticism as part of our audit routine in addition to researching the company behind the casino site.

We know the industry

how we rate and evaluate online casinosWhat’s great about Casino Frog is the decades of experience across our team. Thanks to our dedicated staff of experts and testers we have the knowledge it takes to properly evaluate casino sites.

Our expertise allows us to help you find your way in the universe of online casinos. Creating a casino account and making the first deposit is typically pretty straightforward. What’s harder though is finding a trustworthy casino, to begin with.

Fortunately, has done all the heavy lifting for you and compiled lists of all the best options.

Why you can trust Casino Frog

So, what makes a credible source? Why should you trust us, rather than other comparison websites? Below you'll find out why thousands of users love our services!

We believe in transparency

We’re very open about what we do and how we do it. We believe in building a strong relationship with our visitors by, for instance, inviting them to take part in our rating process.

Award-winning company

Casino Frog's hard work and invested time in the casino industry has paid off in many ways. We’ve received several award nominations as well as being privileged enough to be named winners in some of the categories.

Mutual trust in our partnerships

We never jump into a partnership if the trust isn't mutual. For that reason, we only collaborate with reputable casinos, which we proudly promote on this site.

Featured in leading publications

Casino Frog has been featured in numerous leading publications. We see this as a clear sign that we’re appreciated and respected world-wide, beyond our regular visitors.

Always independent and up-to-date

Casino Frog is an independent comparison service providing unbiased ratings, guides and much more. Furthermore, our services are completely free. We don't charge anyone for using our website and aren't planning on doing so. We will always remain independent and free to provide you with a fair and honest casino experience.

We strive to stay up-to-date, allowing us to deliver accurate and relevant content. However, as we’re only human, mistakes can be made. Should you spot any incorrect information, please do not hesitate to contact us. We will keep doing our best to keep all the information found on as accurate as possible.

Author: Kevin Chan